Glassworks.io
Terms of service

Terms of Service page describes the rules and guidelines for using a website or an application. It outlines the legal responsibilities of the user and the owner of the website.

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Last updated: August 2024

1. Introduction

Welcome to Glassworks.io. These Terms of Service ("Terms") govern your use of our website located at www.glassworks.io (the “Site”), as well as any of our products, services, content, or other interactions (collectively, the “Services”) provided by Glassworks.io (“we,” “our,” or “us”). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to all the terms and conditions, you may not access or use the Services.

 

1.1 Changes to the Terms

We reserve the right to modify or amend these Terms at any time. All changes will be effective immediately upon posting on the Site, and you waive any right to receive specific notice of such changes. Your continued use of the Services after any such changes constitutes your acceptance of the new Terms. It is your responsibility to review these Terms periodically for updates.

2. Eligibility and Account Registration

2.1 Eligibility

To use our Services, you must be at least 13 years old. By using the Services, you represent and warrant that you meet this eligibility requirement.

 

2.2 Account Registration

To access certain features of our Services, you may be required to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. You are solely responsible for maintaining the confidentiality of your account credentials and for any activities that occur under your account.

 

2.3 Account Security

You are responsible for safeguarding the password that you use to access the Services and for any activities or actions under your password. We encourage you to use a strong password and to log out from your account at the end of each session. You must notify us immediately of any unauthorized use of your account.

3. Orders and Payment

3.1 Order Process

When you place an order through the Site, you agree to purchase the products listed in your order for the price indicated at the time of purchase, plus any applicable taxes and shipping fees. All orders are subject to acceptance by Glassworks.io, and we reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in the description or price, or issues identified by our credit and fraud avoidance team.

 

3.2 Payment Methods

We accept payment via credit card, debit card, and other payment methods as specified on the Site. By submitting your payment information, you authorize us to charge the applicable payment method for the total amount of your order, including any applicable taxes and shipping fees. All payments must be made in currencies available on the site including USD, EUR, GBP, AUD.

 

3.3 Pricing and Availability

All prices are subject to change without notice. We strive to provide accurate pricing information, but errors may occur. In the event of a pricing error, we reserve the right to cancel any orders placed for the incorrectly priced item. Product availability is subject to change at any time without notice, and we reserve the right to limit quantities of any product offered for sale.

 

3.4 Order Confirmation and Shipping

Once your order is placed, you will receive an email confirmation. We will process and ship your order within the estimated time frame provided at checkout. Shipping times may vary based on your location and the shipping method selected. We are not responsible for delays caused by the shipping carrier or for any lost or stolen packages once they have been delivered.

4. Shipping and Delivery

4.1 Shipping Policy

We offer shipping to various locations as specified on the Site. Shipping costs are calculated based on the shipping method selected and the destination of the order. You are responsible for providing accurate shipping information at the time of purchase. We are not liable for any loss or delay in shipment due to incorrect or incomplete shipping information provided by you.

 

4.2 Delivery Timeframes

While we strive to meet the estimated delivery timeframes provided at checkout, these estimates are not guaranteed. Delivery times may be affected by factors beyond our control, including but not limited to weather conditions, carrier delays, and customs clearance procedures.

 

4.3 Risk of Loss

All items purchased from us are made pursuant to a shipment contract. The risk of loss and title for such items pass to you upon our delivery to the carrier. You will bear all risk of loss or damage to the items from that point forward.

 

4.4 International Shipping

You are responsible for any import duties, taxes, and customs fees that may apply. These charges are not included in the price of the products or shipping costs. Please check with your local customs office for more information on these fees.

5. Returns, Exchanges, and Refunds

5.1 Return Policy

We want you to be satisfied with your purchase. If you are not happy with your order, you may return the item(s) within 7 days of receipt for a refund, subject to our return policy. The item(s) must be returned in new, unused condition with all original packaging and tags. Shipping charges are non-refundable, and you are responsible for the cost of return shipping.

 

5.2 Exchange Policy

If you wish to exchange an item, please contact our customer service team to initiate the exchange process. Exchanges are subject to product availability. If the desired item is not available, we will issue a refund according to our return policy. The exchanged item must be in new, unused condition with all original packaging and tags.

 

5.3 Non-Returnable Items

Certain items are not eligible for return or exchange, including but not limited to items marked as final sale, personalized or custom-made products, and items that have been used or altered. Please check the product description or contact us for more information on non-returnable items.

 

5.4 Refunds

Once we receive and inspect your return, we will process your refund within 14 business days. Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

 

5.5 Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team within 48 hours of receipt. We will work with you to arrange for a replacement or refund. Please retain all packaging materials and the damaged item until further instructions are provided.

6. Product Descriptions and Warranty

6.1 Product Descriptions

We strive to provide accurate and detailed descriptions of our products on the Site. However, we do not warrant that the product descriptions, images, or other content available on the Site are accurate, complete, reliable, current, or error-free. If a product offered by us is not as described, your sole remedy is to return it in unused condition for a refund or exchange.

 

6.2 Manufacturer Warranties

Some products offered on the Site may come with a manufacturer's warranty. If applicable, the terms of any such warranty are provided by the manufacturer and are not under our control. We disclaim all responsibility for the terms and conditions of any manufacturer's warranty and recommend that you review the warranty information provided with the product.

 

6.3 Disclaimer of Warranties

Except as expressly provided otherwise, all products and services offered through the site are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. we do not warrant that the services will be uninterrupted or error-free or that defects will be corrected.

7. Intellectual Property

7.1 Ownership of Content

All content on the Site, including but not limited to text, graphics, logos, images, audio clips, video clips, data compilations, and software, is the property of Glassworks.io or its content suppliers and is protected by UK and international copyright, trademark, and other intellectual property laws.

 

7.2 Trademarks

The trademarks, logos, and service marks displayed on the Site are the registered and unregistered marks of Glassworks.io, its licensors, or other third parties. You are not permitted to use these marks without the prior written consent of Glassworks.io or the respective owner of the mark.

 

7.3 Limited License

We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use the Site for your personal, non-commercial use, provided that you do not modify, alter, or otherwise make derivative uses of the Site or its content. Any unauthorized use of the Site or its content is strictly prohibited and will result in the termination of the license granted herein.

 

7.4 User Content

If you submit any content to the Site, including but not limited to comments, reviews, or other feedback, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You represent and warrant that you own or otherwise control all rights to the content you submit and that the use of your content by us will not infringe or violate the rights of any third party.

8. Limitation of Liability

8.1 Limitation of Liability

To the maximum extent permitted by law, glassworks.io and its affiliates, officers, directors, employees, agents, suppliers, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to damages for loss of profits, goodwill, use, data, or other intangible losses arising out of or in connection with your use of or inability to use the services, whether based on warranty, contract, tort (including negligence), or any other legal theory, even if we have been advised of the possibility of such damages.

 

8.2 Aggregate Liability

In no event shall our total liability to you for all damages, losses, and causes of action arising out of or in connection with these terms or your use of the services exceed the amount paid by you, if any, for accessing or using the services during the twelve (12) months preceding the claim or one hundred dollars ($100), whichever is lower.

 

8.3 No Liability for Third-Party Services

We may provide links to third-party websites or services as a convenience to you. We do not endorse or control these third-party websites or services and are not responsible for their content or availability. Your use of third-party websites or services is at your own risk, and we will not be liable for any damages or losses arising from your use of such third-party websites or services.

 

8.4 Indemnification

You agree to indemnify, defend, and hold harmless Glassworks.io and its affiliates, officers, directors, employees, agents, suppliers, and licensors from and against any and all claims, liabilities, damages, losses, costs, and expenses, including reasonable attorneys' fees, arising out of or in connection with your use of the Services, your violation of these Terms, or your infringement of any intellectual property or other rights of any third party.

9. Privacy Policy

9.1 Privacy Policy

Your use of the Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our practices regarding the collection, use, and disclosure of your personal information.

 

9.2 Data Security

We use commercially reasonable measures to protect the security of your personal information. However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

10. Termination

10.1 Termination by You

You may terminate these Terms at any time by ceasing all use of the Services and closing your account.

 

10.2 Termination by Us

We reserve the right to suspend or terminate your access to the Services at any time, without notice, for any reason, including but not limited to your violation of these Terms, or if we believe you are engaging in fraudulent or illegal activity.

 

10.3 Effect of Termination

Upon termination of these Terms, your access to the Services will be immediately revoked, and you must cease all use of the Services. All provisions of these Terms that by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

11. Governing Law and Dispute Resolution

11.1 Governing Law

These Terms and your use of the Services shall be governed by and construed in accordance with the laws of the UK without regard to its conflict of laws principles.

 

11.2 Arbitration

Any dispute arising out of or relating to these Terms or the Services, including the determination of the scope or applicability of this agreement to arbitrate, shall be resolved through final and binding arbitration with London as the ‘seat’ of The Commercial Court and Arbitration. 

 

11.3 Class Action Waiver

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. You waive your right to participate in any class action against Glassworks.io.

 

11.4 Jurisdiction

In the event that arbitration is not required, you agree that any legal action arising out of or relating to these Terms or the Services shall be filed only in the UK, and you hereby consent and submit to the personal jurisdiction of such courts for the purposes of litigating any such action.

12. Miscellaneous

12.1 Entire Agreement

These Terms, along with our Privacy Policy and any other legal notices or policies published by us on the Site, constitute the entire agreement between you and Glassworks.io with respect to the Services and supersede all prior or contemporaneous communications and proposals, whether oral or written, between you and Glassworks.io.

 

12.2 Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, such provision shall be enforced to the maximum extent permissible, and the remaining provisions of these Terms shall remain in full force and effect.

 

12.3 Waiver

No waiver of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or condition or any other term or condition, and any failure of Glassworks.io to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

 

12.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations under these Terms at any time without your consent.

 

12.5 Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms due to causes beyond our reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.

 

12.6 Contact Information

If you have any questions or concerns about these Terms or the Services, please contact us at hello@glassworks.io.

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